Ben Snyder
ServiceNow logo

ServiceNow

Head of design for development experiences (yes, including AI stuff).

A tale of two worlds positioning ServiceNow between platform and creator experiences.
The DevX org's charter is to unify development across the platform (it's complicated).

Scaling an org

I was hired to help unify builders across the ServiceNow platform. What started out as a small tiger team bloomed into a new design org called DevX. With the help of wonderful executive leadership, I was given the opportunity to bring disparate teams together into this new org and form a charter to go further than just builders.

Org highlights

  • ServiceNow Studio - The unification of development tools into a single pane of glass. Now the fastest growing dev tool ever at ServiceNow growing at 30% active users per month.
  • Builder Agent - Flagship AI development tool bringing ServiceNow into the forefront of intelligent development.
  • Innovation across the entire SDLC - The DevX org now leads design across more than 10 different product groups, 20 different distinct products, and an untold number of PMs, engineers, and XFN partners.

We are made successful by strong collaboration and partnership across many different functions and specialties. More details of the DevX org accomplishments are available upon request.